Legal Documents

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Transparency is key to a good partnership. Plain-english terms that govern our services, privacy, and responsibilities.

Schedule: IP Transit

Effective Date: 1st October 2023

1. Service Description

IP Transit is a premium internet service for businesses that need to speak BGP. We provide you with global connectivity via our Autonomous System (AS152590).


2. Technical Specs

  • Network: Juniper-based Carrier Grade Network.
  • Locations: NextDC S1, Equinix SY1, SY2, SY3, SY4, SY5.
  • Ports: 1Gbps, 10Gbps, or 100Gbps Ethernet.
  • Handoffs:
    • Physical: Single Mode Fibre (LR) or Cross Connect.
    • Virtual: VXC via Megaport, EdgeIX, or IAA.
  • Routing: Full Table, Partial Table, or Default Route.
  • IP Addressing: IPv4 and IPv6 Dual Stack included.

3. Service Level Agreement (SLA)

We mean business.

  • Target Availability: 99.999% (5 nines). We aim for 100% availability if you purchase two ports in geographically diverse sites.
  • Packet Loss: < 0.1%.
  • Latency: < 2ms intra-metro.

Rebates: If we miss our uptime target, we will work with you on a case-by-case basis to find a suitable outcome.

Note: Outages caused by fibre cuts, force majeure, or your own equipment don't count.


4. Billing

4.1. Flat Rate: You pay for a fixed port speed (e.g., 1Gbps flat). You can use it 24/7.

4.2. 95th Percentile (Burstable):

  • We measure your traffic every 5 minutes.
  • At the end of the month, we discard the top 5% of samples (the highest peaks).
  • You are billed based on the highest remaining sample (the 95th percentile).
  • This allows you to burst to full port speed for short periods without paying for a full port.

5. BGP & Security

5.1. BGP Communities: We support standard and extended communities for traffic engineering (prepending, local-pref).

5.2. DDoS Protection: Basic volumetric DDoS scrubbing is included. We filter attack traffic upstream so your pipe doesn't get saturated.

5.3. RPKI: We validate Route Origin Authorizations (ROA) to prevent route hijacking.