1. The Golden Rule
Don't be a jerk. This policy exists to protect the internet, our network, and our other customers. If you use our services to harm others, we will shut you down.
2. Illegal Activities
You must not use our network for anything illegal under Australian law. This includes:
- Copyright Infringement: Downloading or sharing pirated movies, software, or music.
- Child Exploitation: Zero tolerance. We report all CSAM to the AFP immediately.
- Fraud: Phishing, credit card scams, or identity theft.
- Hacking: Accessing computers or networks without permission.
3. Network Abuse
Don't do things that break the internet:
- DDoS Attacks: Do not launch Denial of Service attacks.
- Spam: Do not send unsolicited bulk email. If you do email marketing, you must comply with the Spam Act 2003.
- Malware: Do not distribute viruses, trojans, or ransomware.
- Port Scanning: Do not scan third-party networks without their explicit permission.
4. Fair Use
4.1. Shared Resources: If you are on a shared service (like NBN), don't monopolize the bandwidth in a way that degrades the service for others.
4.2. Unlimited Plans: "Unlimited" means we don't charge for data volume, but it's subject to ordinary business use. If you're running a torrent seeding farm 24/7 on a residential plan, we'll ask you to move to a dedicated service.
5. Enforcement
5.1. Investigation: We investigate all abuse reports.
5.2. Action: If we find you're violating this policy, we may:
- Issue a warning.
- Suspend your service.
- Terminate your account (for serious or repeated breaches).
5.3. Reporting: We cooperate fully with law enforcement agencies.
Report Abuse: If you see abuse originating from our network (AS152590), please email abuse@theitdept.au.