1. What We Collect
We collect the minimum amount of data needed to provide your service:
- Contact Info: Name, email, phone number, address.
- Billing Info: Credit card tokens (we don't store full card numbers) or bank details.
- Technical Data: IP addresses, usage logs, and connection metadata (as required by law).
2. How We Use It
We use your data to:
- Provide Service: Connect your internet, route your calls.
- Bill You: Send invoices and process payments.
- Support You: Troubleshoot technical issues.
- Comply with Law: We are required to retain certain metadata for 2 years under the Telecommunications (Interception and Access) Act 1979.
3. Who We Share It With
We never sell your data. We only share it with:
- Upstream Providers: NBN Co, Leaptel, or other carriers only as needed to provision your line.
- Law Enforcement: If presented with a valid warrant or court order.
- Debt Collectors: If you don't pay your bills (please don't make us do this).
4. Data Security
We take security seriously:
- All data is stored in Australia where possible.
- We use encryption for data in transit and at rest.
- Access to your data is restricted to staff who need it to do their job.
5. Your Rights
You have the right to:
- Access: Ask what data we hold about you.
- Correct: Fix any errors in your data.
- Complaint: If you think we've mishandled your data, tell us first. If we don't fix it, you can contact the OAIC.
Contact Privacy Officer: hello@theitdept.au