1. Service Description
Business Internet provides dedicated, high-performance internet connectivity for businesses. This includes NBN Enterprise, Private WANs, SD-WAN solutions, and dedicated fibre services.
2. Service Types
2.1. NBN Enterprise: Business-grade NBN with priority support and static IP addressing.
2.2. Dedicated Fibre: Point-to-point fibre connections with guaranteed symmetric bandwidth.
2.3. Private WAN: MPLS or SD-WAN connectivity between multiple business sites.
2.4. Failover Solutions: 4G/5G backup with automatic failover.
3. Technical Specifications
- IP Addressing: Static IPv4 included. Additional IPs and IPv6 available on request.
- DNS: Managed DNS with failover and GeoDNS options.
- Routing: BGP available for customers requiring multi-homing or their own ASN.
- QoS: Traffic prioritization for voice and critical applications.
4. Service Level Agreement (SLA)
| Service Type | Target Availability |
|---|---|
| NBN Enterprise | 99.5% |
| Dedicated Fibre | 99.95% |
| Private WAN | 99.9% |
Fault Response:
- Critical (Total Outage): Response within 1 hour, resolution target 4 hours.
- Major (Degraded Service): Response within 2 hours, resolution target 8 hours.
- Minor (Non-Critical): Response within 4 hours, resolution target 24 hours.
Note: Resolution times depend on third-party carrier involvement for last-mile issues.
5. Installation
5.1. Site Survey: We assess your premises for the best connectivity options.
5.2. Lead Times: NBN typically 5-10 business days. Dedicated fibre 30-90 days depending on build requirements.
5.3. Installation Fee: May apply depending on service type and contract term.
6. Billing
6.1. Monthly Billing: Services are billed monthly in advance.
6.2. Contract Terms: Month-to-month or 12/24/36-month terms. Longer terms may reduce monthly costs.
6.3. Early Termination: If you terminate early, remaining contract value may be payable.
7. Equipment
7.1. Supplied Equipment: Routers and modems supplied remain our property unless purchased outright.
7.2. Customer Equipment: You may use your own equipment if it meets our technical requirements.
7.3. Returns: Equipment must be returned within 14 days of service cancellation or replacement charges apply.