01 / Operator + business
The IT Dept
AS152590, business connectivity, IP transit, BGP, SIP, managed networks, custom networking. Sold to businesses, ISPs, and government tenants.
See services →AS152590ABN 12 665 405 505
01About
Built by engineers,
not excuses.
The IT Dept is an Australian network operator on the NSW Central Coast. We run AS152590, sell business connectivity, and operate Warp — our retail consumer ISP.
02Origin
We got tired of pretending telco support was normal.
The IT Dept started from a familiar frustration: calling providers with a real network problem and being met with scripts, escalation queues, and people who could not change the thing that was broken.
Traceroutes ignored. Tickets bounced. Support teams shielding networks they had never touched. Somewhere along the way, “carrier grade” stopped meaning excellent and started meaning slow.
So we built the operator we wanted to work with: local, technical, observable, and run by people who can read the same evidence customers send us.
03Two brands, one operator
Same network.
Different audiences.
We run the same network for households and for businesses. But the pitch, the contract, and the tone are different — so the brand is too. Two front doors, one operator.
02 / Retail consumer ISP
Warp
The household-facing consumer brand. Symmetric NBN, IPv6 by default, honest pricing, local support. Same network, same engineers — different audience.
warp.net.au ↗04Receipts
A small engineering shop with its hands on the network.
The IT Dept builds and operates infrastructure we understand, monitor, and can actually fix. The goal is not to look like a giant telco. The goal is to avoid becoming one.
The IT Dept Pty Ltd
ABN 12 665 405 505
Australian owned
NSW Central Coast
AS152590 (APNIC)
Juniper edge
Open BNG
HTTP APIs
05How we operate
Four things we actually believe.
01
We answer the phone.
No offshore script maze. You reach people who understand the network they are supporting.
02
We own the boring bits.
Routing, provisioning, telemetry, billing events. If it matters, we want it under engineering control.
03
We automate honestly.
Automation is not a support deflection machine. It is how engineers stop repeating fragile manual work.
04
We say what broke.
Faults happen. Mystery theatre is optional. Customers deserve plain updates and actual evidence.
06The honest bit
This does not scale to millions.
Good. We are not trying to become the next telco bureaucracy. We are building for customers who care when the network is honest, observable, and operated by adults.
We will keep the customer base at a size where support can still understand context, engineering can still see the whole system, and nobody needs a committee to fix a route.
Offshore scriptsSales gatesSLA credit theatrePremium support taxLock-in contractsMystery outagesRFP cosplayVendor worship
07Next