1. Service Description
Field Services provides on-site technical support across Sydney, the Central Coast, and Newcastle. We handle racking, cabling, hardware installs, maintenance, and remote hands work.
2. Service Coverage
2.1. Standard Coverage (No Travel Fee):
- Sydney Metro (CBD to Western Sydney, Northern Beaches to Sutherland)
- Central Coast (Gosford, Wyong, Tuggerah, Woy Woy)
- Newcastle & Hunter (Newcastle CBD, Maitland, Lake Macquarie)
2.2. Extended Coverage:
- Regional NSW and ACT available with travel quoted separately.
3. Services Offered
- Racking & Stacking: Server, switch, and equipment installation in data centres and comms rooms.
- Structured Cabling: Cat6/6A, fibre runs, patch panels, cable management.
- Network Deployment: Switches, routers, firewalls, access points—configured and tested.
- Hardware Support: Drive swaps, memory upgrades, component replacements.
- Site Surveys: New office fitouts, DC migrations, network audits.
- Remote Hands: Ad-hoc tasks at data centres on your behalf.
4. Scheduling & Hours
4.1. Standard Hours: Monday to Friday, 8am to 6pm.
4.2. After Hours: Evenings, weekends, and public holidays available with after-hours rates.
4.3. Lead Time: Standard jobs typically scheduled within 3-5 business days. Urgent requests accommodated where possible.
4.4. Cancellation: Jobs cancelled with less than 24 hours notice may incur a cancellation fee.
5. Pricing
5.1. Hourly Rate: Standard hourly rate applies. Minimum 1-hour charge per visit.
5.2. After Hours: After-hours work is charged at 1.5x the standard rate.
5.3. Travel: No travel fee within standard coverage area. Extended coverage quoted separately.
5.4. Materials: Cabling, connectors, and other materials charged at cost plus handling.
5.5. Quotes: We provide fixed-price quotes for larger or recurring projects on request.
6. Process
- Scope: You tell us what you need. We confirm requirements and access details.
- Schedule: We agree on a date and time that works for you.
- Execute: Our technician arrives, completes the work, and keeps you updated.
- Document: You receive photos, notes, and test results as a job report.
7. Access & Requirements
7.1. Site Access: You are responsible for arranging site access (building passes, data centre escort if required).
7.2. Equipment: We bring standard tools. Specialist equipment or customer-specific hardware should be arranged in advance.
7.3. Safety: Our technicians comply with WHS requirements. High-risk work may require additional safety documentation.
8. Liability
8.1. Insurance: We carry public liability and professional indemnity insurance.
8.2. Scope: We are liable for work performed by our technicians. Pre-existing issues or faults in customer equipment are not our responsibility.
8.3. Data: If we handle storage media, data security provisions from our general MSA apply.