Building Infrastructure The Right Way
The IT Dept was founded on a simple principle: Australian businesses deserve better infrastructure solutions. Better connectivity, better support, and better pricing. No sales tactics, no vendor lock-in, just engineering excellence.
Today, we're proud to serve businesses across Sydney, Newcastle, and the Central Coast NSW region with a comprehensive suite of services designed to meet real-world needs.
What We Do
Connectivity & Voice
Operating our own AS (AS152590), we provide Tier-1 blended IP Transit directly from our core locations in Sydney. Whether you need a 1G port or 100G, we deliver low-latency, high-performance connectivity with multiple upstream providers and peering at major exchanges.
Our Wholesale NBN Aggregation service provides Layer 2 handoffs via Megaport, EdgeIX, or IAA, backed by Leaptel's reliable infrastructure. We handle speeds from 25/10 up to 2000/500 Mbps across all NBN technologies.
For voice, our Hosted PBX and SIP Trunking solutions deliver enterprise-grade telephony without the enterprise price tag. We provide inbound numbers (singles or blocks), competitive call rates, and special number hosting (1300/1800/13) with transparent pricing.
Asset Lifecycle Management
Infrastructure isn't just about what connects - it's also about what to do when hardware reaches end-of-life. Our Asset Recovery and Lifecycle Management service covers the Central Coast NSW, Newcastle, and Sydney regions with:
- Secure collection and logistics with GPS-tracked transport
- Data destruction meeting DoD 5220.22-M standards
- Physical shredding for high-security requirements
- Hardware resale and profit sharing to turn disposal costs into revenue
- ESG reporting for your compliance documentation
- Zero landfill policy with R2-certified downstream recycling
We handle everything from servers and switches to entire data center decommissions, providing serialized certificates of destruction for audit trails.
Our Service Area
Connectivity Services: Available in Sydney data centers including Equinix SYD1-5, NextDC S1, and other major facilities. National handoffs available via Megaport and EdgeIX.
Asset Lifecycle Services: Servicing Central Coast NSW, Newcastle, and Greater Sydney with secure logistics and onsite collection.
Support: 100% Australian-based NOC with an average response time under 15 minutes. No offshore call centers, no language barriers, just local engineers who understand your infrastructure.
Why We're Different
Transparent Pricing: No hidden fees, no surprise charges. You'll know exactly what you're paying before you commit.
Engineering First: Our team makes decisions based on technical merit, not sales quotas. We'll tell you what you need, not what maximizes our margin.
Local Support: When you call, you speak to an Australian engineer who can actually help. Every time.
No Lock-In: We earn your business through service quality, not contracts. While we offer better pricing on longer terms, you're never trapped.
Getting Started
Whether you need a 10G IP Transit port, wholesale NBN handoff, a complete hosted PBX solution, or need to responsibly dispose of retiring infrastructure, we're ready to help.
Call us: 02 4398 7089 Email: hello@theitdept.au Portal: crm.theitdept.au
Reach out directly to discuss your requirements and design solutions that actually work for your business.
What's Next
This is just the beginning. We're continuously expanding our network footprint, adding new services, and improving our infrastructure. Follow our press room for updates on network expansions, new service launches, and technical insights from our engineering team.
Welcome to The IT Dept - where infrastructure meets integrity.