% cat legal/service-schedules.txt

Service Schedules

The IT Dept Pty Ltd · ABN 12 665 405 505 · v1.0 · 10 June 2026 · read with the MSA

Each schedule below applies to that service, on top of the Master Services Agreement. They're short because the services are simple. Where a schedule is silent, the MSA applies.

Schedule 1 — nbn® broadband

applies to: nbn 25/10, 500/50, 1000/100, 2000/200

• Supply chain: delivered over the nbn access network via Leaptel wholesale layer 2. Activation, fault rectification, and attainable speeds depend on nbn co and the technology at your premises. I manage the supply chain on your behalf; you only ever deal with me.
• Connection: handed off via DHCP on the nbn UNI-D port — no PPPoE. Bring any router that speaks Ethernet and DHCP. I'll happily talk you through configuration, once, with enthusiasm.
• Addressing: one static IPv4 address and a delegated IPv6 /56 are included. The optional routed /29 is statically routed to your WAN address. Addressing is geolocated to Australia and stays yours for the life of the service.
• BGP option: available where you hold your own ASN and address space. Requirements: valid ROAs for announced prefixes, accurate IRR objects, prefixes filtered to your registered space, no default route or full-table leaking toward me. I filter strictly. Sessions that flap pathologically get damped, then discussed.
• Service levels: residential-grade, best efforts. Faults are worked promptly and personally during waking hours, Sydney time. nbn co appointment and fault timeframes apply where the fault is in the access network. No voice service is supplied, so the Customer Service Guarantee does not apply to this service.
• Fair go: data is unlimited and unshaped. I dimension capacity honestly; in the unlikely event sustained usage patterns threaten service quality for others, I'll talk to you before doing anything about it.

Schedule 2 — compute (VMs)

applies to: vm.nano, vm.small, vm.medium, vm.chonk

• The service: a virtual machine with the resources on your order, one public IPv4, IPv6, hosted on my infrastructure in a Sydney data centre. Single site, no geographic redundancy — priced accordingly.
• Backups: none are included. Your data, your backup strategy. I take infrastructure-level snapshots for disaster recovery of the platform, but these are not a customer backup service and you must not rely on them. This clause is the most important one on this page.
• Maintenance: planned maintenance is notified at least 5 days ahead and scheduled outside business hours where possible. Live migration is used where the platform allows.
• Resources: CPU is shared fairly; sustained 100% multi-core for days on end deserves a conversation (or a price for the GPUs we don't talk about). RAM and disk are dedicated.
• On termination: your VM and its data are retained for 14 days after the service ends, then irrecoverably deleted. Ask for an image export before then if you want one — it's free.
• Eligibility: compute is offered quietly, to existing customers and people who arrive with a sensible plan. I reserve the right to say no without a reason, though you'll probably get one anyway.

Schedule 3 — colocation

applies to: 1U and 2U colocation, Sydney

• Included: rack space per your order, single-feed 240V power up to 0.5A per RU (more by arrangement), transit at the committed rate on your order, a /29, and a BGP session if you hold an ASN.
• Your hardware: remains yours, at your risk — insure it. It must be rack-mountable, safe, labelled, and not a fire, noise, or RF hazard. Mining rigs and "it's just a desktop on a shelf" are declined with affection.
• Access: the facility is staffed-access only; physical access is by arrangement with reasonable notice. Remote hands (power cycles, cable moves, console attach) are included at the "asking nicely, occasionally" tier; anything resembling a project gets quoted first.
• Power events and facility faults: I pass through the data centre's conditions; I don't control the building. I'll always advocate for you with the facility, but my liability for facility failures is limited as per the MSA.
• Abandonment: gear left 60 days after service end, with invoices unpaid and contact attempts ignored, may be removed and disposed of after written warning. Please don't make me; it's sad for everyone.

Schedule 4 — IP transit & layer 2

applies to: transit seats and L2 handoffs, by arrangement

• Scope: defined per order — port, handoff (in-rack, cross-connect, or VXLAN/EVPN), committed rate, and price. Flat-rate commits; no 95th-percentile billing, as advertised.
• Routing requirements (transit): you must hold your ASN and address space legitimately; valid ROAs and accurate IRR data are mandatory; I build strict prefix filters from registered data and reject everything else; RPKI-invalids are dropped; no transit reselling without written agreement.
• Abuse: you are responsible for abuse originating from your network. Persistent unhandled abuse is a suspension matter under the MSA.
• Service levels: operator-grade intent, one-man honesty: the network is built properly and monitored, but there is no 24/7 NOC. Operators who need contractual SLAs should say so up front for bespoke terms.

Schedule 5 — domain names

applies to: domain registration and renewal services

• Supply chain: registrations are provisioned via Synergy Wholesale as registrar of record. You must comply with the relevant registry policies — including auDA's licensing rules and eligibility requirements for .au names — and the registrant agreement presented at registration.
• Pricing: wholesale cost plus a flat $4/year, as published. If wholesale pricing changes, your price changes by the same amount, with notice.
• You own your domain: you are the registrant. Transfers away are free, never obstructed, and the auth code is yours on request within 1 working day. Domains are not held hostage here; that's the entire reason this service exists.
• Renewals and expiry: I'll remind you by email at 30 and 7 days before expiry. Ultimately, keeping a domain renewed (and your contact details current) is your responsibility — expired domains enter registry redemption processes with fees I don't control.