% cat legal/critical-information-summaries.txt
Critical Information Summaries — nbn® plans
The IT Dept Pty Ltd · ABN 12 665 405 505 · last updated 10 June 2026
One summary per plan, as required. Read the one for the plan you're buying — it's short on purpose. * Typical busy period speeds marked with an asterisk are initial estimates and will be updated with measured network data.
nbn 25/10
Critical Information Summary — The IT Dept Pty Ltd
Information about the service
This is an nbn® broadband internet service supplied over the nbn access network at your premises. It is a month-to-month plan with no lock-in contract. Availability and maximum attainable speed depend on the nbn technology and infrastructure at your address. The 25/10 speed tier is not available on all nbn technology types.
What's included: unlimited data; one static IPv4 address; an IPv6 /56 prefix; native IPv4 (no CGNAT). What's not included: hardware — no modem or router is included; you must supply your own (BYO) router. No voice/telephone service is included or available on this plan. A routed /29 IPv4 subnet (+$15/month) and a BGP session (no charge, ASN holders only) are optional extras.
Information about pricing
All prices include GST. New development charges, nbn co technician fees for missed appointments or incorrect callouts, and charges for subsequent installations may be passed through at cost where levied by nbn co — we will tell you before you incur any of these.
Other information
Actual speeds vary due to your equipment, in-premises wiring/Wi-Fi, nbn technology type, and network conditions. If your connection cannot attain the speed tier you have chosen, we will tell you the maximum attainable speed and offer you a lower tier with a refund of the difference, or exit without penalty.
Usage information: usage and service details are available by contacting us. Customer service & complaints: nick@theitdept.au or 0448 379 418 (SMS/WhatsApp) — see our Complaints Handling Policy. If we can't resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.
nbn 500/50
Critical Information Summary — The IT Dept Pty Ltd
Information about the service
This is an nbn® broadband internet service supplied over the nbn access network at your premises. It is a month-to-month plan with no lock-in contract. Availability and maximum attainable speed depend on the nbn technology and infrastructure at your address. The 500/50 speed tier is not available on all nbn technology types.
What's included: unlimited data; one static IPv4 address; an IPv6 /56 prefix; native IPv4 (no CGNAT). What's not included: hardware — no modem or router is included; you must supply your own (BYO) router. No voice/telephone service is included or available on this plan. A routed /29 IPv4 subnet (+$15/month) and a BGP session (no charge, ASN holders only) are optional extras.
Information about pricing
All prices include GST. New development charges, nbn co technician fees for missed appointments or incorrect callouts, and charges for subsequent installations may be passed through at cost where levied by nbn co — we will tell you before you incur any of these.
Other information
Actual speeds vary due to your equipment, in-premises wiring/Wi-Fi, nbn technology type, and network conditions. If your connection cannot attain the speed tier you have chosen, we will tell you the maximum attainable speed and offer you a lower tier with a refund of the difference, or exit without penalty.
Usage information: usage and service details are available by contacting us. Customer service & complaints: nick@theitdept.au or 0448 379 418 (SMS/WhatsApp) — see our Complaints Handling Policy. If we can't resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.
nbn 1000/100
Critical Information Summary — The IT Dept Pty Ltd
Information about the service
This is an nbn® broadband internet service supplied over the nbn access network at your premises. It is a month-to-month plan with no lock-in contract. Availability and maximum attainable speed depend on the nbn technology and infrastructure at your address. The 1000/100 speed tier is not available on all nbn technology types.
What's included: unlimited data; one static IPv4 address; an IPv6 /56 prefix; native IPv4 (no CGNAT). What's not included: hardware — no modem or router is included; you must supply your own (BYO) router. No voice/telephone service is included or available on this plan. A routed /29 IPv4 subnet (+$15/month) and a BGP session (no charge, ASN holders only) are optional extras.
Information about pricing
All prices include GST. New development charges, nbn co technician fees for missed appointments or incorrect callouts, and charges for subsequent installations may be passed through at cost where levied by nbn co — we will tell you before you incur any of these.
Other information
Actual speeds vary due to your equipment, in-premises wiring/Wi-Fi, nbn technology type, and network conditions. If your connection cannot attain the speed tier you have chosen, we will tell you the maximum attainable speed and offer you a lower tier with a refund of the difference, or exit without penalty.
Usage information: usage and service details are available by contacting us. Customer service & complaints: nick@theitdept.au or 0448 379 418 (SMS/WhatsApp) — see our Complaints Handling Policy. If we can't resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.
nbn 2000/200
Critical Information Summary — The IT Dept Pty Ltd
Information about the service
This is an nbn® broadband internet service supplied over the nbn access network at your premises. It is a month-to-month plan with no lock-in contract. Availability and maximum attainable speed depend on the nbn technology and infrastructure at your address. The 2000/200 speed tier is not available on all nbn technology types.
What's included: unlimited data; one static IPv4 address; an IPv6 /56 prefix; native IPv4 (no CGNAT). What's not included: hardware — no modem or router is included; you must supply your own (BYO) router. No voice/telephone service is included or available on this plan. A routed /29 IPv4 subnet (+$15/month) and a BGP session (no charge, ASN holders only) are optional extras.
Information about pricing
All prices include GST. New development charges, nbn co technician fees for missed appointments or incorrect callouts, and charges for subsequent installations may be passed through at cost where levied by nbn co — we will tell you before you incur any of these.
Other information
Actual speeds vary due to your equipment, in-premises wiring/Wi-Fi, nbn technology type, and network conditions. If your connection cannot attain the speed tier you have chosen, we will tell you the maximum attainable speed and offer you a lower tier with a refund of the difference, or exit without penalty.
Usage information: usage and service details are available by contacting us. Customer service & complaints: nick@theitdept.au or 0448 379 418 (SMS/WhatsApp) — see our Complaints Handling Policy. If we can't resolve your complaint, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.